Virtual Agents

Virtual Agents For Hire

Many of our clients have reached out to ask about virtual agents. Many lenders are switching from an office to work from home solutions. We offer this service! If you need telemarketers for your business you’ve come to the right place. Many clients would rather have virtual agents then buying leads from other sources. With virtual agents you can filter leads any way you want. You can be selective! If you only want 600 or higher credit scores then add it to the script. If you want 3 years in business or more just add it to the script. This product allows you to choose your filters and get the leads you really want.

What Do You Get With Virtual Agents?

  • Pre-Trained Agent
  • Reads Your Script
  • Cold Calls
  • Generates Live Transfers Leads
  • Generates Appointment Leads
  • Drives People To Your Website
  • Sends Company Emails
  • Follows Up On Leads
  • Includes Agent Dialer Access (Synergy’s Dialer)
  • Includes Manager Dialer Access (For You)
  • You Can Listen To Live Calls or Recordings
  • You Can View Agent Productivity Reports
  • You Can Load Leads, Manage Campaigns
  • You Can Create Custom Dispositions
  • You Can Create Custom Database Fields
  • and much more

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We can explain the program in more detail and answer any questions you have.

Virtual Agents Increase Productivity

There are a lot of added costs when you have employees. With employees you have to pay taxes. With employees you have rent, utilities, telephone, and internet costs. You have to buy a computer and phones and office supplies. These costs add up and make it difficult to make a profit. Many business owners are laser focused on cutting costs that they can cut. A penny saved is a penny earned!

Virtual agents come with everything you need. They have a dialer, computer, and a headset. They have internet and they work from home.

Virtual Agent Software: The Future of Customer Support

Virtual Agent Software is transforming how businesses handle customer interactions. These AI-driven solutions provide automated support across multiple channels, ensuring customers get quick and efficient help 24/7 without requiring manual intervention.

AI Virtual Assistants: Enhancing User Experience

An AI Virtual Assistant leverages advanced technologies to handle tasks like answering questions, scheduling, and troubleshooting. These assistants simulate human-like interactions, offering personalized experiences to users across various platforms such as websites, mobile apps, and voice assistants.

Automated Customer Support Agents: Scaling Your Business

Automated Customer Support Agents are designed to tackle repetitive inquiries, such as password resets, order status checks, and FAQs. By automating these tasks, businesses can focus human agents on more complex issues, increasing efficiency and reducing wait times for customers.

AI Chatbots for Business: Driving Engagement

An AI Chatbot for Business can engage customers in real-time, helping to resolve issues, guide them through processes, and answer questions instantly. By using natural language processing (NLP), these chatbots can understand context, making interactions feel more human-like and efficient.

Virtual Support Agents: A Smarter Approach to Assistance

A Virtual Support Agent provides scalable customer service for businesses. Whether it’s through a chatbot on a website or a voice assistant, these agents offer fast, automated assistance for a wide range of tasks, ensuring that users receive help whenever they need it.

Virtual Help Desk: Simplifying Customer Service

A Virtual Help Desk powered by AI enables businesses to provide support tickets, troubleshooting, and FAQs without human involvement. This self-service model ensures that customers can get quick answers to their problems, while also reducing the burden on live agents.

Conversational AI Agents: Taking Customer Interactions to the Next Level

Conversational AI Agents use advanced algorithms to engage with customers in a dynamic, context-aware manner. These agents learn from interactions, improving their responses over time and offering tailored solutions to customers’ needs.

Intelligent Virtual Agent Solutions: Advanced AI at Work

Intelligent Virtual Agent Solutions integrate advanced artificial intelligence to handle more complex customer inquiries. These solutions are ideal for businesses that need to provide nuanced, high-level support but also want to minimize the need for human intervention.

24/7 Virtual Assistant: Always There When You Need It

A 24/7 Virtual Assistant ensures that your customers have access to support at any time of the day or night. Whether it’s providing answers to questions or handling requests, these assistants provide continuous service and enhance customer satisfaction.

What Can Virtual Agents Do?

Our virtual agents are pre trained. They are already trained to cold call, set appointments, and transfer leads to a closer. These types of jobs are comfortable for them. They can also send emails, help with data entry, or help with marketing. They can do anything you teach them to do.

Your virtual agents can follow the same system we use if you want leads. Or you can design a completely new process for them to follow.

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FAQS

1. What is a Virtual Agent?

A virtual agent is a software application or AI-powered system designed to interact with users in a conversational manner. It uses natural language processing (NLP) and machine learning algorithms to simulate human conversation and assist with tasks such as answering questions, solving problems, or providing customer support. Virtual agents can be deployed through various channels like websites, mobile apps, messaging platforms, and more.

2. What is an Example of a Virtual Agent?

An example of a virtual agent would be a chatbot or a voice assistant like:

  • Siri (Apple’s voice assistant)
  • Alexa (Amazon’s voice assistant)
  • Google Assistant
  • IBM Watson (a powerful AI tool that businesses use for customer support)
  • Zendesk’s Answer Bot (a customer service virtual agent)

These systems are capable of responding to user queries, offering suggestions, and performing tasks like scheduling, making purchases, or controlling smart devices.

3. What is a Virtual Support Agent?

A virtual support agent is a specific type of virtual agent that focuses on providing customer support or assistance. These agents can handle a variety of support tasks, including:

  • Answering frequently asked questions (FAQs)
  • Resolving technical issues
  • Providing troubleshooting advice
  • Helping users with account or billing inquiries
  • Redirecting users to human agents if the issue requires more complex handling

Virtual support agents can be deployed on websites, mobile apps, or even as part of a phone system (like voice-based virtual assistants).

4. What is the Difference Between a Virtual Agent and a Live Agent?

The main difference between a virtual agent and a live agent lies in human interaction versus automation.

  • Virtual Agent:

    • Automated and powered by AI or machine learning.
    • Typically handles routine or repetitive tasks, such as answering simple queries, processing basic transactions, or providing information.
    • Can be available 24/7, providing instant responses.
    • Doesn’t require human oversight unless the issue escalates beyond its capabilities.
    • Can handle multiple users simultaneously without fatigue.

  • Live Agent:

    • Human-based support (a person responding to inquiries or solving issues).
    • Can handle complex, nuanced, or sensitive issues that a virtual agent might not be able to resolve.
    • Requires human availability, so it might have limited hours depending on the organization’s support model.
    • Can offer more personalized, empathetic interactions, particularly in cases that require judgment, understanding, or creativity.
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